Originally Posted by
jarusoba
The high margin customer is the one who pays. In your example above, it's the employer, not the flyer.
The customer is whoever can make the choice of carriers. My company pays for my flights, but I have the ability to choose my carrier; so an airline treating my company well doesn't help them, treating me well does. Even when I was at an international accounting firm, it was up to the employee to pick their flights. Want to guess who won between AC & WS, given their respective FFs?