Originally Posted by
flyhighhk
That said, miles to get elite status are not the determining factor all the time. CX does treat us nicely at the airport and on board, and I know if anything goes wrong CX will be more helpful. So I will still fly CX/KA on routes where the competition is bad, e.g. all mainland cities, Jakarta, Manila, Johannesburg, etc. And even for places with more choice, like Singapore, London and Tokyo, after a hard week on the road, I always feel like I'm already back home in Hong Kong and can relax the minute I step on board a CX aircraft. On other airlines, no matter how nice they are (objectively I do think SQ has better seats and food and excellent service too), I still feel like I am overseas. So sometimes it's worth it just to get home sooner as it were.
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I agree with that. SQ does a few things I prefer (notably food, and offering a proper J between HKG and SIN on at least some flights), but there's a comfort factor with CX, that I don't get even if I fly J on SQ: F class check-in, F lounge, priority handling in case something goes wrong, if I want to change flight booking I have seat guarantee, extra nice when on board, etc. Though I don't think it's all specific to CX, as I used to feel the same way about SQ when I lived in SIN and was PPS with them...