I've been a premium subscriber for several years now, but for the past few years have primarily used ExpertFlyer to find Delta upgrade availability for my chosen route - and it's worked well, thanks!

I just discovered that my preferred route for my 2-3 times annual flight to my second home has been canceled for the winter (CPH-MCO via ATL on DL), so I turned to ExpertFlyer to find the best routing options for alternate routes. I'm familiar with most of the options, but wanted to use EF as a simple, consolidated place to view all the times/layovers/dates, etc. before turning to the respective airline sites to find best fares, upgrade opportunities, etc.

I'm really disappointed in the results, and wonder if I'm somehow querying incorrectly (have checked the latest user guide).

I assumed that EF would give me all available routings for my city pairs, if not placing restrictions/filters on the search. But I'm only getting a handful of the available flights. For example, it's returning options from BD with a VS codeshare, UA as a CO codeshare, and CO; but it is not returning SK on the outbound, DL via JFK, LH via FRA, and many other options that I know are available. I also do not see an option to "get more results" as mentioned in the user guide.

So I decided to narrow my queries by selecting the various connecting airports and/or alliances. First I tried just showing connections via EWR, with a +/- 1 day on dates, and again it didn't even show SK on the outbound, despite that I know they have flights those days via EWR.

Next I tried a query for +/- 1 day for all Star Alliance flights, with no restriction for connecting airport. EF is only showing flights from CPH-MCO on BD (codeshare BD & VS via MAN), UA (codeshare CO via EWR) and CO (via EWR), with return flights MCO-CPH on SK via IAD, UA (codeshare SK & CO), and CO.

Yet I know for a fact that there are many more Star options with SK in both directions via EWR, IAD and ORD; and also options with LH via FRA, and AC via YYZ.

Is it not the intention of EF to show me all available options for city pairs using the Flight Availability search, so that I can then see the routings, airlines or alliances I prefer?

I'm afraid I might be missing a routing option that I'm not aware of, which is one of the main features of the tool for me. So some search tips to return all possible routings for my city pairs would be most appreciated.

Susan