Originally Posted by
LessO2
Can someone dumb this down for me? It took one month (no exaggeration) for Ooma to respond to my e-mail inquiries. I have some other questions, but have read about their lousy customer service.
I'm interested in Ooma, but am fuzzy on some things:
- I have two lines into my home (I work from home). If I want to use the existing phones for my residential line (two of them) and my single business phone, do I need to purchase two units?
- Besides the taxes and a slicker look, what is the difference between the Core and the Telo
- Is anyone nervous about how three Ooma executives being either fired or replaced this year?
I once called them, and got someone on the phone right away, who took care of my issue immediately and followed up in an email. No experience with emailing a question.
You can use a single unit with two lines, but be careful with business calls - they don't like them. If you stay low on the minutes, you'll be fine.
The differences are minimal - but the Telo comes with a monthly tax, so when possible, stick with the original. It'll lack slick stuff like Bluetooth, but works perfectly.
I don't care about management changes - they seem to be selling plenty of them, it has seriously never been down for me, which is more than I can say for most other VOIP services.