Originally Posted by
Darren
I believe what you were told was wrong. Only a GOES member can use the kiosk, but there is a CBP booth near the kiosk in case there are problems. I have been told by someone high up in the food chain that family members are entitled to be processed by this CBP officer while the GOES member uses the GOES machine. It's one of the perks of the system.
I do know that the guy who did my training (no interview, because I have NEXUS) said that family members get front of the line privileges with someone carrying GE, so this would make lots of sense.