Flight/Origin-Destination: YWG-YYC
Date: 8/11/10
Cabin: Executive
Status: Elite
Pre departure
Was check in quick and efficient?
No. Hecked baggage so never went to check in agents.
Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Used both YWG and YYC MLL. Decent breakfast selection. Please get some decent coffee though, Van Houtte should be banned dorm advertising what comes out of the machines as coffee
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates?
Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
No menus. I never got my order taken, I was simply served the omlette. Seemed a bit weird to not even be asked about it than just have it arrive. Newspapers were handed out.
Did crew offer a hot towel prior to the meal service? Yea
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
About 1 hour 15 mins or so
How was the quality of all the meals? Very good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Didn't check baggage
Overall experience/any other comments[/QUOTE]
Service was good, but not as polished as other times. No greetings by name or anything. FA's were fairly attentive though so not a major issue.