Originally Posted by
LovethatSol
But in my view, naming the cruise line informs the people on this forum of the problems the customer encountered on Royal Caribbean. By naming the company, the reader receives more information that may help them determine if Royal Caribbean is or isn't a cruise line they want to consider sailing.
Correct. I agree. We are I'm afraid repeating ourselves. Again no one is suggesting he shouldn't complain.
But the issues you raise in both of your posts are different issues and that is the seperate issue of genuinely informing others. There is nothing wrong with that, but that was not the intention of the OP. He said he wanted help with getting compensation. I have merely pointed from the complainants point of view that "(a) informing others is different from (b) trying to get compensation and have simply highlighted the risks associated with demanding compensation and mounting what might appear to them to be coercion by blackmail. There is a difference between the way you go about asking for compensation than you do to punish a company for not complying with your demand or posting to genuinely inform others. That's all!
Also, neither you nor I had been there - but with experieince you start to read between the lines and build a picture from the little you do know. The telling line from my point of view was when the OP said:
Originally Posted by
SPEIDEN
I go to the courtesy phone and tell them what happened and they tell us to come back down and switch keys. I don’t think so you made this mistake you bring us our new keys.
You or others may see no significance in that comment. I find that attitude highly significant and is inconsistant with the claim of behaving "reasonably". I find the attitude irritating. You need to show and demostrate that you did all you could do to help yourself and that you were courteous to staff. The approach and attitude the OP had taken - fair or unfair - in part may indicate what may have caused the response he received from the cruise line and may be illuminate the way he treated cruise staff at the time. To get the best from other people you behave differently. People dealing with the OP at the time were humans as well and if you want to get the most from people - you treat them respectfully and work and cooperate with them to attain the resolution you are seeking.
Anyway I'm unable to add any further value to this ..................
Why only these posts since 2007 until today by the way .........