Andrew Yiu

We often see various feedback posted on different threads so I would like to start this thread for you all to post your feedback to your travel experiences. Having a consolidated thread like this will provide us with extremely valuable feedback especially since most of you travel so often. Here in the Commercial group, we are responsible for designing the product specifications as well as working with all the branches in the company to ensure that the specs are followed consistently. This will help us identify gaps where we need to work on as we strive to improve our products and improve on consistency. It will also allow us to identify areas where we are performing well and pass on commendation. Let's keep this thread to feedback only and not have discussions in here.

Thanks all.

My suggestion would be to copy the form below and select the onboard section pertaining to your cabin flown:

Flight/Origin-Destination:
Date:
Cabin:
Status:

Pre departure
Was check in quick and efficient?
Did you use priority security (if eligible) and if so, was it quick and efficient?
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates?

Onboard - J cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Was a pre-departure beverage offered on the ground?
Did crew offer to hang your jacket?
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments