If it is a reasonable assumption, then there must be something on this thread that you have seen that explains that the problem hadn't only just occured. Otherwise the presumption is totally unjustified the reasonable assumption was that the problem simply hadn't yet been reported to the desk either because it had just occured or that the people who discovered it were dealing with what was a serious issue. Unless there is evidence to the contrary, decent people always give the benefit of the doubt.

What is rather tiresome is the presumption that service staff are always incompetent and dishonest and that they can be attacked at whim when they are not around to defend themselves. It is also tiresome that at the heart of these issues is always the compo demand. In the end we all pay.

This behaviour says much about the people that indulge themselves in such behaviour than in those they ignorently criticise.