With respect ..... why should everything in life that goes wrong in life - however trivial and however quickly resolved - always be compensated for as though a great catastrophe has caused despicable suffering?
There is a difference between resolving a problem quickly and generously- and putting right through compensation some great loss. The cruise line put this issue right to the customers advantage as quickly as they could. The demand of compensation is outrageous.
Let's please get a grip to some sort of reality.