I've been on thirty plus cruises, many two weeks long, and I have seen and heard it all. In my opinion a bottle of wine (and maybe even a plate of fruit) from the Hotel Director with a note apologizing for the rocky start and wishing these cruisers a good trip would have gone far and cost very little. This would have been standard on a line higher than RC. What bothers me about the experience was not the flood, unfortunate as it was, but what happened after: the cruiser was left to stumble upon this herself, no note from the Hotel Director explaining what the situation was, offer of a drink in the bar while they sort it out, use of the spa to change clothes, etc. This is not an unheard of situation, and there should be a plan in place to deal with it. If there was a plan it failed.