Originally Posted by
SPEIDEN
We cruised RCL Majesty of the Seas 7-19 to 7-23. We arrived at the boat at 11. Check in easy. Went to have lunch and went tour our cabin around 1;30. The luggage was outside the door. Great. Open the door there is a fan on the floor and the room smells.
... 6Pm we finally get a room and they tell us they up graded us from an interior cabin to a ocean view cabin.....
...On Wednesday we played Bingo and I won an upgrade to a balcony suite....
So they put you in a room with a major leak. How is it they didn't know immediately what cabins would be empty (they made you wait till boarding was done) and yet they had two empty balconies to give away as prizes later? (were they just balcony cabins or actually suites..)
You may argue that the upgrade from inside to view is nice, but if they had an empty balcony/suite, good customer service would be to put the distressed passenger in the nice room. An Ocean view room isn't THAT big an upgrade -- they are still small. And dont forget, the line does owe them a habitable room.