We cruised RCL Majesty of the Seas 7-19 to 7-23. We arrived at the boat at 11. Check in easy. Went to have lunch and went tour our cabin around 1;30. The luggage was outside the door. Great. Open the door there is a fan on the floor and the room smells.

I call to the front desk and tell them and they said let housekeeping come and look at it and get back to us in an hour. I said housekeeping is not going to be able to fix this problem. We ran into our steward who said he told them no one would stay in that cabin. The plumbing from upstairs leaked down.

An hour later we call and they say yes there is a problem. No fooling. They tell me that the ship is full and they will see what they can do. Great what does that mean should we just leave because there is no way we can stay in that room. Call back she will let us know.

4:30 I call and she says we can not get a room until all the passengers have boarded and they see what rooms they have left. I burst into tears. We left Chicago at 4AM here it is 4Pm we are wearing the same clothes would love to take a shower and a nap. 6Pm we finally get a room and they tell us they up graded us from an interior cabin to a ocean view cabin.

OK Not a good way to start a vacation but it is not going to ruin our vacation either. We will call customer service when we arrive home. I will say that the food , drink, entertainment, wait staff and ship itself was awesome. But the front desk and customer service absolutely sucked

On Wednesday we played Bingo and I won an upgrade to a balcony suite. WOW HURRAY. Another couple also won. We go pack from one room to go to the new room. We meet the other couple outside the door and they said don’t go in there. She put her key in the door opened it and there was a couple in there. They had given us keys to rooms that were occupied. Our room had people in it also.

I go to the courtesy phone and tell them what happened and they tell us to come back down and switch keys. I don’t think so you made this mistake you bring us our new keys.

When we returned I documented all of this to RCL. Yes I was looking for a little compensation. They told me my compensation was the upgrade from the interior cabin to the ocean view cabin.

I posted this on cruisecritic.com besides being told whats the big deal I am a cry baby by some, now post has been deleted. I feel Cruise critic does not want postings about problems on cruises.


This is our fourth cruise with RCL And probably our last. The customer service is terrible. To tell me that I was compensated by being upgraded is insulting. The room that you were going to give was uninhabitable. For us to have to wait till the ship takes off to get a
Room is ridiculous. We were all set to book another cruise onboard as you get a onboard credit if you book your next sailing while you are on the ship. If you are a first time cruiser I would try RCL but hope you do not have any problems that require the front desk or
Customer service.