Originally Posted by
RichMSN
I've also completed it. I wonder, though, if people who post on FT have a different view than the general public on some of these questions. Of course, maybe that's the whole point!
I'm absolutely certain you're correct, though I don't know that's a bad thing from the standpoint of research. For example, "Best Airline" surveys tend to be skewed towards casual flier experience -- UA is universally despised and, indeed, I would despise it IF I didn't have status. As I do, I find I'm treated better than I would be with by other airlines with the equivalent status. Of course, as a frequent flier, I couldn't care less about a casual flier's opinion of an airline.