Originally Posted by
StayingHomeIsBetter
Thanks for the heads up.
My additions to the list:
1) The farce of "direct flights" and how DL management handles them
Since I'm Hub bound and almost everything I fly is a true non-stop. What is the issue with it?
Originally Posted by
StayingHomeIsBetter
3) Mandatory refund of bag fees for lost or delayed baggage... in real currency, not DL dollars
4) More generally, Dl's tendency to try to provide refunds in DL dollars (e.g., in the case of a downgrade in a paid fare)
The DOT docs seem to indicate this is the direction they are going in, so I would recommend voicing support. See the DOT background document for bullet items to quote.
Originally Posted by
StayingHomeIsBetter
2) Reporting of mechanical delays and cancellations as a separate, trackable class of event (get them out of the "all airline caused" category
5) More transparency in the classification and reporting of delays. For example, mechanical delays that get re-classed at WX. Misreporting of actual delay times (my favorite... pilot apologizes for begin 23 minutes late in the departure, DL computer shows a 9 minute delay.
I'm not sure where to shoehorn that into their RFC. You might want to tie it into the IDB changes, indicating the airlines should have more detailed reporting in order to track compliance.