Originally Posted by
motytrah
The DOT is changing a number of rules relating to commercial air traffic. The public comment period is open right now.
What the DOT is proposing:
http://www.dot.gov/affairs/2010/dot11010.html
Background of the problems they see:
http://www.dot.gov/affairs/2010/Back...on%20Rule.html
My thought is we use this as an opportunity to guide the DOT rules. Goals: 1) abolish some of the bad sales and operations practices DL has. 2) In lieu of abolishing them, require they are explicitly documented in the CoC.
To make comment go to:
http://www.regulations.gov/search/Regs/home.html#home
Click on "Submit a Comment" and enter docket ID: DOT-OST-2010-0140
Click Search. You'll see the rule making documents. Click "Submit a Comment"
I would also say the rule making process isn't the venue for complaining about DL. The purpose is to comments on the rules, but I don't see an issue highlighting real world examples that will assist the DOT in closing loopholes..
Outside of voicing support for the DOT list I'm going to comment on:
A Fares treated like Y fares at DLs discretion.
What else would be appropriate to comment on?
Thanks for the heads up.
My additions to the list:
1) The farce of "direct flights" and how DL management handles them
2) Reporting of mechanical delays and cancellations as a separate, trackable class of event (get them out of the "all airline caused" category
3) Mandatory refund of bag fees for lost or delayed baggage... in real currency, not DL dollars
4) More generally, Dl's tendency to try to provide refunds in DL dollars (e.g., in the case of a downgrade in a paid fare)
5) More transparency in the classification and reporting of delays. For example, mechanical delays that get re-classed at WX. Misreporting of actual delay times (my favorite... pilot apologizes for begin 23 minutes late in the departure, DL computer shows a 9 minute delay.