Originally Posted by
lfc84
Despite sending the BRG website link to the hotel, the hotel wrote back saying that the BRG only applies to US hotels and advised me to contact central reservations.
Time to write a letter to head office then...
The hotel is not responsible for BRG claims, it is a special group within Customer care.
BRG with Hilton is terrible, you have to fight for every dollar. It is really a shame that Hilton puts their worst employees and managers into this department. Most of the time they have no idea about their own rules and don't get back to you if there is an issue. I am still fighting for some money with them right now ... tedious and actually not worth it.