Originally Posted by
bugayev
When I have called following sending an e-mail, they usually do it on the spot.
I did email and follow up with a call a few days later. Unfortunately, they told me I'd have to wait until the LAN claim was rejected before they would credit the points - they had no idea when that may or may not come through.
Rather frustrating as I'm on the precipice of a status threshold, and have technically crossed it but am still waiting for the points to properly credit to put me over.