Originally Posted by
freeloader
maybe they aren't listening because, as the OP stated, these two chains have lost money on them this summer
No question the chains can lose money on an FT'er who pays close attention and maximizes his/her participation in the promotion.
But I think we're the exception rather than the norm. They probably get a lot of business travelers who are comped mid-level status in all the chains and now have a little incentive to try an exciting new <insert chain here> instead of their boring old <insert chain here>. Who knows: maybe both Marriott and Hyatt - the two most aggressive this summer - will end up with a net positive conversion of HHonors and Starwood guests. Those guests aren't scouring for $50 Courtyards - they're just swapping their $150 Hilton for a $150 Marriott.
In other words, I think the promotions
can be successful in the market of regular business travelers.
To be fair, I think Starwood's promo wasn't bad. Some people would rather have a near-term stash of Free Nights than a few more airlines miles to throw on the pile.