Originally Posted by
peter11
...They asked me for a copy of the letter so I could prove it to them...
...They did not like this answer but finally after a few minutes of conversation between two of the employees in Spanish they agreed that they could upgrade us...
...He seems to want to get in one last dig that he is right and I am wrong...
has absolutely nothing to do with credit.
at decent properties confusion should be resolved before responding to guest. (even ive seen this.) at great properties, everything should be proactive. recovery should be 100% guest centric.
Originally Posted by
patricksw
Opened July 13. Stopped in for a quick weekend visit July 17
there is a trend (reported here) of capella going downhill after opening well...
Originally Posted by
lelandv
...stayed at Cap Peg during December of last year...same nickle + dime B/S and people at the front desk who were really less interested in helping...
...note from the GM said "thank you for staying at Capella (insert name of resort here)".
youre saying it literally said "insert name here" and the name hadnt been inserted?
