Slight tangent:

I had an incident with "Black Cat" Yamato this morning. We had ordered a shipment from themeatguy.jp and selected COD by credit card. When the package arrived this morning, the driver wouldn't take my credit card, saying "Sorry, cash only."

I immediately sent an email to Yamato about it, and to their credit, a manager showed up on my doorstep a couple of hours later, apologetically explaining that the guy had just been hired on a part-time basis and hadn't been taught how to use their new handheld credit card terminal.