Originally Posted by
mahoney100
I am really upset and seems not much i can do. I opened my account with 10k and kept my confirmation email. I churned money through my account as to make my 50k in deposits and get 25k miles. My miles still had not posted I waited 6 weeks and called and was told today that I was not signed up for the promotion and that since I had not kept the original deposit of 10k in the account per T & C I was not eligible for the miles. I actually was on the phone for over 2 hours to even get 15k miles. I said to the customer service rep. that it would have been better to have opened the account with $2500, then deposit monies into the account up to the 50k, drain it back down to $2500, keep account open for six months, and he said yes. oh well, will take my miles.
I had a very similar problem. I deposited the required funds and never got my miles. I spent a fair amount of time and eventually got someone who agreed that I should have been owed the miles, and then promised to rectify the situation. Of course, I waited several weeks more but the miles never came. I am ashamed to say that I still have not followed up again to try to get my miles. I've been able to get similar promotions at other institutions to work, and I did not do anything tricky with Fidelity, they just have terrible tracking for this sort of thing. It is still on my list of things to do and one day when I feel like spending a bunch of time on the phone again, I will get them to look into it.