Originally Posted by
Bonehead
Could be...I think that close to flight time (how close is close?) upgrades are processed more dynamically than previously.
ETA: Looks like the 24-hour EUA may have run between now and then as well.
+1
The 24-hour EUA theory is the most likely.
If he had the upgrade already, he would have noticed it. And if he missed it, the CO rep(s) handling his call(s) would have seen it and mentioned it.
At least the lack of being on the airport upgrade list was a non-issue here.