MC...Im sure that Marriott is monitoring Tug as well but if by chance they are not could you pls pass on that calling owner services as suggested in your post will only work once the reps are up to speed themselves on the program. We've called 3x since last weekend wanting clarification on a number of issues. During the first call we asked 2 questions. By the 2nd call we had further questions and asked the 2nd rep to clarify one of the answers given by the first rep, and we were given a completely different answer. For a further question we had, after the rep checked with a "points specialist" it was suggested to us that we call back in a few days, because "we're really not on top of all this yet". A little frustating when we cant get answers from Marriott, or when M isnt sure how they're own program is going to play out.

Thanks for passing this on !