Originally Posted by
docr775
I am a Diamond and I get one after each stay. Every time I had an issue and I addressed it via the email response, the GM of the property in question contacted me within 48 hours. As a result, on each subsequent stay, I end up getting a room upgrade and extra little touches in the room - ....
Also, I've submitted some very positive comments when deserved. After praising the staff at the Wilmington DE Doubletree, on my next visit, we were treated even better! So it works (sometimes) both ways.