I try to fill out the surveys as often as I have time for doing so. I always try to be balanced in my comments and don't hesitate to tell the hotel what I liked and what I didn't like. My reasoning: I am usually a repeat visitor returing the same properties 3-4 times per year. I want my next experience to be better.

I have had a similar positive experience from "complaining" by responding the the survey. One time I commented that I didn't like the desk chair in my room. It was more like a dining room chair and I preferred an office chair (tilt, swivel, all that stuff). Within two days, I received a personal email from the hotel, asking me to let them know prior to my next stay and an office chair would be arranged. I've now been back 4 or 5 times to the same property, and after a sending a warning email, a perfect office chair magically appears in my room for each stay. And once I hit Diamond, a fruit plate and bottle of wine would accompany the chair.

I have met the young manager in person a few times now, and on my most recent visit I solved the mystery as to the source of the chair. It turns out she was loaning me her own office chair every time I visited! I have never even considered trying another hotel in this particular city. ^^^
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