Shocking HH rule - no points for incidentals on awards stay - is this true ?
A question for HH experts :
Recently I stayed in a Conrad hotel using HH points. On check-out I paid my bill for accidentals ( food/spa/other ) and was expecting to receive HH points for the amount spent ( nearly 2000 $ ).
No points has been posted, so I sent a kind email to HHonors. Now I have received a shocking reply - if you are on award stay, no HH points will be given for accidentals !!!
This is unbelievably wrong in my opinion - the room has been paid with points, but I still spent a lot of money in this hotel and would expect to get points for this amount.
Every other chain that I use ( Priority Club, Hyatt ) always give points for accidentals on award stays. So I can't just believe that Hilton have a policy that prevents this !
Does somebody actually knows the truth ?
I'm HH Diamond, earned it hard way. But if this tuns out to be the case - I will just burn all my points ASAP, close my HH account and never put a foot in Hilton property again.
If all other hotels are giving points for accidentals - I do not see any reason why Hilton should not. This, in my opinion, just a very cheap trick thought in order to save few points - but it will end up making loyal customers leave for other chains.
Regards,
El Puerco Volante.