I am currently in Hong Kong trying to make several Hyatt reservations. I first tried the website, which has given a "technical difficulties" response when a specific hotel/date is requested. It suggests I call the reservations number. When I do so, I get a rather odd recording saying that there are technical difficulties and that I should use hyatt.com or "call back in about an hour". It also offers the option of holding for assistance. When I do so, I end up on perma-hold with no answer after 20 minutes (good music on hold though!). The system has so far been inaccessible, as has the res office, for over 90 minutes.

While no system has 100 per cent up-time, Hyatt seems to have an inordinate number of problems. Worse though, is the odd way it is handled, with a generic "call back in about an hour", and the website and 800 number each suggesting the other while neither is functioning.

I am just slightly suspicious, given that it is late Saturday night, that the system is perhaps down for updates / maintenance, and/or that Omaha is closed. Unclear, but pretty bad.

I represent several owners of Hyatt properties, and think they'd be pretty grouchy to learn that they're not getting reservations services and booking capability through the website (for which they pay a pretty penny) as promised.

Has anyone else had similar problems, especially on a Saturday night?