Thank you for the info, it just doesn't seem like the access card compared to the basic card on the website really confirms anything. For the unlimited card membership you have to spend between 20k to 30k, which I don't travel to enough LHW to do. I have always been upgraded with the basic at every hotel in the last year. Next week I'm going to Le Palais in Prague so I will see how that goes and perhaps that will help me decide to keep using LHW or switch to another program.