Originally Posted by
sbtinme
For me, this is the core of the issue, however. The Westin brand managers absolutely do NOT wish to be seen as a mid-range hotel brand. They've always been about aspirational positioning, etc, etc.
I'm trying to think of the last Westin I've had that offered turndown service not on request. I guess Madrid (a wonderful Westin, btw). I just don't see how Westin managers can not consider themselves mid-range if they don't offer something quite so basic. Their toiletries are terrible, their prices largely low, there are seldom slippers and two robes (despite that many of the hotels advertise these features). Just because they may call themselves full-service hotels does not mean that they are ...and at $200 or so a night (or less) in so many places ...how can they be?
Originally Posted by mario33
Whats next, using recycled bottles for drinking water ?
Or - gasp! - drinking out of glasses that other people have used and that are then washed.
(Actually, some plastic bottles that drinks are sold in are indeed recycled and some wineries in the US and Europe reuse wine bottles!)