Originally Posted by
sbtinme
Regardless of one's particular experiences, you'd agree that Westin's brand positioning is clearly aimed at the highest end of full service hotel brands. True, they've never been categorized in the industry's "luxury hotel" bucket, but they've never aimed to be there.
Westin very much wants the consumer to see its brand as an aspirational experience. From the vantage point of this consumer, pump dispensers in the shower detract from that goal, not further it.
No, I don't agree, actually. I don't it see it competing with the highest end of full service hotels. Westin is no MO or Four Seasons. And those hotels have dispensers in their spas. Interesting to me that these detract for so many.
The Starwood Haciendas in Mexico, which I believe are part of the Luxury Collection, don't have pump dispensers but do have shared crockery containers that hold the shampoo and conditioner. Interestingly, I've never heard anyone complain about those as detracting from the experience. My only complaint there would be that they are a bit slippery and appear to chip easily.