Originally Posted by
busman7
I had an open segment SYD - HNL but when I tried to book it this morning June 9 Qantas said the next available flight wasn't until July 11, over a month away so I had to reschedule a few flights so as not to spend another month here.
Ticket was bought through AA who has no public office in Australia so I had to rebook through Qantas at a cost of an extra $1034.00 which I don't feel is right as Qantas, the only One World carrier flying SYD-HNL (or so I was told) couldn't provide service in a reasonable time!
Even worse the Melbourne office of Qantas, where I had to go in person as I had a paper ticket, was not very friendly or competent, tried to tell me that AA didn't fly DFW-ANC failed to appologize when proven wrong.
Have added Qantas to Air Canada to my never fly again list!
So you are on a RTW, most probably in Economy, correct? A LONEx maybe?
If this is correct, then you are aware that L is a very low booking class. How is it QF fault that this fare class is booked out? If you have a ticket which is in such a bad booking class you must make sure to get seats long in advance. On some routes you would have to wait far longer than a month to find the next available L seat. Sometimes you can have 3-4 months without any seat in this class anymore.
Also AA has now a decent call centre in Australia and the RTW desk is excellent. Absolutely no need to switch to QF. However, only QF was able to upgrade this fare which isn't even covered by the rules so they have done you a big favour.
And in regards to DFW-ANC. AA has just started this route again as it is seasonal so you can forgive a QF person to not know this. If you walk into a random AA office and start talking about some seasonal QF/MA/IB routes chances are high that they might not know this as well.
If you are really on a LONEx then QF has done something very nice for you as they could have insisted on you flying with the first flight which actually has L availability.