Originally Posted by
mke9499
One of my concerns, however, is whether the call center will be able to handle the additional call volume. One of the major compaints over the past one year+ has been the long wait time to reach a CSR.
The wait times
seem to have generally improved as of late, and I'm wondering if the combining of the two airline workgroups has made a difference. Obviously that's only my own anecdotal report, however. In any case, they are hopefully being careful to recognize the potential increase in call volume at the res center.