Old Jun 2, 10, 8:41 am
  #5  
knope2001
 
Join Date: Oct 2004
Posts: 2,653
Originally Posted by mke9499 View Post
One of my concerns, however, is whether the call center will be able to handle the additional call volume. One of the major compaints over the past one year+ has been the long wait time to reach a CSR.
The wait times seem to have generally improved as of late, and I'm wondering if the combining of the two airline workgroups has made a difference. Obviously that's only my own anecdotal report, however. In any case, they are hopefully being careful to recognize the potential increase in call volume at the res center.
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