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Free seat assignments and other fee reductions or eliminations

Free seat assignments and other fee reductions or eliminations

Old Jun 2, 10, 5:16 am
  #1  
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Join Date: Oct 2004
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Free seat assignments and other fee reductions or eliminations

Effective today, for both F9 and YX:

(1) Free seat assignment for all fare types
(2) Reduced same-day confirmed change fee (drops frmo $100 to $50)
(3) Elimination of $25 fee for tickets purchased via call center or ticket counter
(4) Free same-day access to Best Care Club for Classic Plus fares

http://finance.yahoo.com/news/Fronti....html?x=0&.v=1

I'm pleased to say that RSVP's (and newsmanhoss's?) interpretation of what was announced at the E190 unveiling was right. Free advanced seating.

These do a couple of things in my mind:

(a) They throw a bone to business travelers with better change fees and free advance seat assignment. And they avoid penalizing people who cannot book at frontierairlines.com and as such have no way to get at advance seat assignment.
(b) They give them some additional differentiation with two big competitors (WN and FL).
(c) They avoid ticking off the YX customer base by not adding a fee at merger for something basic which has always been free.
(d) They make the Classic Plus fare more about paying to get something extra and less about paying to get something which used to be free.
knope2001 is offline  
Old Jun 2, 10, 6:16 am
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Join Date: Dec 2007
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Great enhancements. Thanks for posting, knope.

These changes really make Classic Plus a great value, in my opinion.

And this is being rolled out in June, just as Reichart had promised at the event last month.
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Old Jun 2, 10, 6:37 am
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Thanks for the heads up, knope.

Well done, Frontier. One of my concerns, however, is whether the call center will be able to handle the additional call volume. One of the major complaints over the past one year+ has been the long wait time to reach a CSR.

Last edited by mke9499; Jun 2, 10 at 8:08 am
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Old Jun 2, 10, 6:46 am
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Originally Posted by newsmanhoss View Post
These changes really make Classic Plus a great value, in my opinion.
I agree.

Free access to the Best Care Club is a great perk, one which no other airline offers its customers on domestic trips (with the exception of Alaska, where First Class passengers get access to The Board Room).

It's nice to see Frontier making postive enhancements to the overall flying experience.
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Old Jun 2, 10, 7:41 am
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Originally Posted by mke9499 View Post
One of my concerns, however, is whether the call center will be able to handle the additional call volume. One of the major compaints over the past one year+ has been the long wait time to reach a CSR.
The wait times seem to have generally improved as of late, and I'm wondering if the combining of the two airline workgroups has made a difference. Obviously that's only my own anecdotal report, however. In any case, they are hopefully being careful to recognize the potential increase in call volume at the res center.
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Old Jun 2, 10, 10:04 am
  #6  
 
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Just tried choosing seats through Midwest's website for flights booked through them. It wasn't letting me, is that going to be implemented soon? Or do you have to call? These are nice changes though.
alphaeagle is offline  
Old Jun 2, 10, 10:23 am
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The fare types/travel policies page has just been redone, to reflect the policies.

http://www.midwestairlines.com/Trave...FareTypes.aspx

Will no credit, in the form of a tranportation voucher, be given for a fare reduction within seven days of booking, unlike previously?
mke9499 is offline  
Old Jun 2, 10, 11:05 am
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Originally Posted by mke9499 View Post
The fare types/travel policies page has just been redone, to reflect the policies.

http://www.midwestairlines.com/Trave...FareTypes.aspx

Will no credit, in the form of a tranportation voucher, be given for a fare reduction within seven days of booking, unlike previously?
It looks like those days are gone. It's now 2,500 miles or nothing.

http://www.frontierairlines.com/fron...e-guarantee.do

Last edited by RSVP; Jun 2, 10 at 11:21 am Reason: link insertion
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Old Jun 2, 10, 12:48 pm
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Join Date: Jun 2008
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This presents another question:

Will STRETCH be available for purchase at time of booking?

Will STRETCH only be available as part of the Classic Plus bundle?

Appears to be If available at check in.

http://www.frontierairlines.com/fron...s/datalex.html

Last edited by RSVP; Jun 2, 10 at 12:57 pm
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Old Jun 4, 10, 9:06 pm
  #10  
 
Join Date: Jan 2007
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Brett Snyder (aka The Cranky Flier) tackles the new fee reductions/eliminations in an article for in bnet, "Frontier vs. Expedia and Orbitz."

http://industry.bnet.com/travel/1000...irect-booking/

Besides ensuring that the call centers are properly staffed, Frontier needs to work out all of the issues they had with their website in the past to encourage customers to book directly with the airline.
BlueHorseShoe2000 is offline  

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