Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Gate Agents: don't really see where they can go below the present min 2. Longhaul gates have 4, maybe there is some potential.
Checkin: major changes underway in the hubs, Y pax are pretty much left with machines to use.
Ticket agents: they just rebuilt the FRASX ticketing area, albeit with reduced counters. In MUC the desk have minimal staff only increased for irrops.
Ramp: can't see where they can save some more.
I saw the SK experiment with cutting jobs at the gate and lounges, and it was comic at times what they expected of customers.