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[ARCHIVE to 2018] Hilton Best Rate Guarantee or BRG
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May 28, 2010, 12:43 am
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779
vickh
Join Date: Nov 2000
Posts: 1,152
Quote:
Originally Posted by
FlyIn2FlyOut
In the process of educating myself, I'm digging a bit deeper into Hilton's business reputation. Hilton has a BBB (Better Business Bureau) rating of F. According to the BBB, the main reasons are because Hilton simply does not respond to guarantee complaints or other customer issues. Here are some sample BBB ratings of well known hotel chains. I only used what looked like headquarters and corporate names, and tried to ignore local hotels.
^
Starwood Hotels and Resorts Worldwide:
A
(
http://www.bbb.org/new-york-city/bus...ains-ny-64063/
)
^
Marriott Corporation:
B
(
http://www.dc.bbb.org/report.html?na...compid=1027762
)
^
Continental Hotels:
C
(
http://www.la.bbb.org/Business-Repor...otel-100064179
)
^
Wyndham Hotel group:
C
(
http://www.bbb.org/nebraska/business...n-sd-113002588
)
Hilton Hotels Corporation:
F
(
http://www.dc.bbb.org/report.html?na...mpid=130743379
)
what about just using the 100% satisfaction Guarantee if all else fails?
vickh
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