Originally Posted by
Laverel
Ok, so just for fun I checked the specific website for this hotel and they still had the "Best Rate Guarantee" as a "Special Offer" 30+ days later.
I brought this to their attention and they said they have now decided to include this hotel in their "Best Rate Guarantee Program but that my "Best Rate Guarantee" claim was now too old to be considered.
I mentioned that their "Terms and Conditions" specifically exclude this hotel from being included in the "Best Rate Guarantee Program" and they said that their "Terms and Conditions" were wrong.
Based on my experience, I have learned the following:
*A Starwood Hotel "Special Offer" may or may not be correctly advertised.
*The "Terms and Conditions" for a "Special Offer" may or may not be correct.
But generally, it appears Starwood picks and chooses which to follow (or not follow) based on what benefits their company the most.
I tried arguing with them but it started sounding too much like and Abbott and Costello routine............"Who's on first???".
I feel your pain but i think it won't work. I tried to argue on a valid BRG I had with Sheraton Tokyo Miyako. The hotel's own website is giving out a better rate with more freebies like free parking, free breakfast and late checkout. SPG website has a higher rate with no freebies. They refused to honor the BRG saying that by offering more freebies the rate has become a package and since there is no competing similar package on SPG website it can not be used. I was like what? Do you really think i'm so stupid to pass up on a better rate and more freebies just because you refuse to honor the BRG?