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Thread: why does the quality vary so greatly at Westin hotels depending on the city?
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Old May 22, 2010 | 7:16 am
  #15  
KENNECTED
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Join Date: Oct 2003
Location: New York, NY
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Originally Posted by Flying Lawyer
It even differs more if it comes to different regions. Some Westins in Europe and Asia are real luxury hotels whereas most Westins in the US are - well - nice hotels.
Agreed

Originally Posted by Moriens
The two “Casuarina” Westins (Las Vegas and Grand Cayman) are operated by Columbia Sussex, Starwood's worst licensee.

But you should be aware that they also operate a few other SPG properties:
  • Sheraton Baltimore City Center
  • Sheraton EWR
  • Sheraton Philadelphia City Center
  • Westin Casuarina Las Vegas
  • Westin Chicago Northwest
  • Westin New Orleans
  • Westin San Diego
  • Westin Tampa Harbour Island
  • Westin Washington DC
  • Westin Bristol Place, Toronto
  • Westin St. Maarten
  • Westin Casuarina Grand Cayman

Beware!
If you must stay at one of these hotels, bring a printout of your reservation!
Check your credit card statement!

(Even that might not be enough; once, when a conference operator went bankrupt, the Westin Las Vegas tried to add the cost of the conference to the bill of every overnight guest who had bought a conference ticket.)
I would like to add that you created a list, There is no property by that name in DC. I only mention this to help someone who may be researching properties based on that list. Do you mean "Westin Washington, D.C. City Center"? A property where earlier this year I had a nice stay.

Originally Posted by kitsura
So you signed up recently just to post inane threads like this? As everyone has pointed out properties vary depending on owner, capital and location. There is no way to standardise all properties irrespective of brands.
Now, now kitsura. Play nice in the sandbox

Originally Posted by DownUnderFlyer
Actually, I find Westins to be among the more consistent ones. The biggest "offender" IMHO is the Sheraton brand which could be anything from a $69 airport disaster to a $900 a night over water bungalow.
That is why I rarely stay at Sheraton's!

Originally Posted by clublounger
Wow...pretty broad brush, and pretty serious anger. Oh, and 12 properties is more than a "few".

I've stayed at several of those properties without a single issue. And I'm not the easiest customer. Even the LV Westin Casuarina has been problem free in the past.

Aloha

Originally Posted by Flews
Interesting. I did not know the ownership relationship for these properties.

I have to say several of those on this list with which I have stayed have consistently been disappointments though.

Cheers,
Agree with you both. Each persons expectations and experiences vary greatly
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