Originally Posted by
ernestnywang
I'm now in BWI and just had some arguments with the TSA staff.
I sent an email to
[email protected]. While waiting for their reply, I'd also like to know how you guys think?
Below is the email sent to TSA:
By the way, does anyone know how long it takes TSA to reply this kind of message. Their website says "prompt" but I don't know how quickly "prompt" is.
Thanks!
That sounds like the typical BWI power trip.
Don't expect a response - ever. Not from TSA, not from the airport. BTDT.
My complaint was treatment going through the C concourse checkpoint - at that checkpoint, they ripped my bag (refused to let me tell them how to open it), the screener and the supe refused to provide the screeners name, and the supe refused to provide the name of the FSD or a complaint form.
Made it clear that TSA line personnel are "Gods".
I found the name of the FSD and the airport manager - wrote to both along with the TSA customer service.
No response was ever received from any of them.