I've only stayed a handful of times, but became a member right away because of a previous experience where I didn't join the Marriott program and then went on to stay 20 nights.

The few hotels I've stayed in have been very nice, with pretty good service.

I don't know if some of the benefits for in InTouch members mentioned above are new, because I'd never experienced them before, until last week.

I stayed at the Serrano in SF, and was comped WIFI, which was great. Got the $10 credit to the mini-bar too (which had better than average offerings too, IMHO).

I had booked an executive King and didn't get upgraded and it fact then found out they put me in the accessible room, which bothers me if I didn't book one, but I never said anything so not sure how they'd have responded.

I was traveling with a colleague who stays with them far more often and he was put in a nice suite on the top floor. Not sure if he's Inner Circle or not.

The rate was very competitive and much lower that the Starwood properties I usually stay in when I'm in SF, so I'll definitely consider going back there again and will be giving other Kimpton hotels a try too.