Originally Posted by
richk_30
This happened to me a couple of months ago on UA 900 (SFO-FRA). I tried to upgrade a B fare with 10K miles as a 1P and got an error. I called to find out what was going on and was told that the waitlist was closed as there were to many GS and 1K's already on the list for the number of seats available.
CSR said this doesn't happen often.
I'm a bit surprised that you wouldn't still be able to get on as a 1K. CSR didn't bother with me since I was 1P at the time.
Ok, I called. Here is the scoop.
The plane is sold out in all classes of service and waitlists are already full for all categories of upgrades. I was transferred to a higher level of reservations agent when I asked for clarification and the nice lady told me that the waiting list for Y to C upgrades was full and that the computer would not allow manual additions onto the list as there was no conceivable way the all of the names on the list to clear. She also said that the C to F list was full. She could not give me the numbers on the list (I asked how many people the computer would allow to be waitlisted), but she did confirm for me that it was almost exclusively GS members.
Wow. This is the first time as a 1K, I have been totally left in the cold. Not even as a 1P did I ever fail to at least make the list. This flight may be an adventure.