For accounts opened in the bank, the banker has two places in their system per account to input the Onepass number when entering the promotion. Did you get your two pages with "tracking numbers"? If not I would worry and follow up. Sounds like your banker didn't know what they were doing. For accounts opened online there is no place to input your Onepass and they 'usually' magically divine it 3 or 4 days after the account is opened.