<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 777Brit:
It's easy. just enter your PIN as the password, then supply a new password. It's no hassle at all to do, and your PIN still works on aa.com and for dial-in.</font>
It's easy, yes. But a pointless pain in the backside, yes, as well. Now we all need TWO passwords for AA instead of one-- one for web and one for phone. yippee hooray! yet one more case of IT people foisting unnecessary complexity on the public.