Originally Posted by
sharmaintl
Agreed. Calling the cust service desk is the only option. This is even more important now with UDU. I am pretty sure next time I do this, I will upgraded and my wife will get left behind in E as a GM. I have a couple of eCerts I need to burn.
I want to stress that I am really impressed with the improvement in the customer service at UA.
I called them before doing anything, they told me what I needed to do, and then I did it.
Although, a couple of them weren't that knowledgeable, but they would go off-line to get the answer (meaning, put me on hold).
Rhapsody in Blue does get a little old after a while.
I told the folks at the gate that were were traveling together and that I didn't want an upgrade, if my name came up (unless they could upgrade both of us).