FlyerTalk Forums - View Single Post - Consequence of Hyatt Devaluation: Commitments to Take our Business Elsewhere
Old May 4, 2010 | 6:13 am
  #65  
NJUPINTHEAIR
Suspended
 
Join Date: Jan 2003
Posts: 8,720
Astan, TE was the one who started both threads.

I agreed with him re Hilton, not so Hyatt.

The difference in response is that Hyatt always has been proactive with respect to FTers and others concerns, no so Hilton.

Hilton promises to have the list of point stretchers out by a certain date and never does, etc.

Hyatt gave advance notice of the changes -- and the changes with respect to each of its hotels beforehand, if memory serves, Hilton did not so you had no idea where a certain hotel would land after the devaluation.

In addition, and probably most signficantly, Hyatt not only promised that all hotels will still be able to be booked via the FFNs promotion, but it has also been expanding the guaranteed list of benefits for its Diamond elite members.

No shenanigans re lounge access or what consitutes breakfast -- clearcut rules that if lounge is closed when normally open, then you get 2, 500 GP points and a Full Breakfast in the restaurant.

Guaranteed free internet if Diamond (and Gold, as well?) Rules are straightforward and easy to understand. In addition, GP is responsive to complaints, this is not always the case with HHonors, much less the HHonors Diamond line.

So, all in all, although no one likes to see a devaluation, when all the other chains have undergone one, GP members are philisophical about Hyatt doing the same.

However, the greatest reason for acceptance is probably due to the fact that although there may be a point devaluation, that does not inhibit a plain vanilla non-elite Hyatt member from being able to book a PH hotel or another extremely desirable hotel for the same "cost" as before = 2 stays at whatever property you happen to alight at during FFN promos. In essence, with the FFNs promos, there has been no devaluation at the hotels one could possibly redeem one's reward, and hence all of Hyatt's properties are in the mix for reward redemption at no increased cost to the GP member. ^
NJUPINTHEAIR is offline