Originally Posted by endless

I work for Jetblue at the Center that houses True Blue. What I can tell you is that they are very, very, backed up for three reasons. The change to the new system for true blue, the change to a new reservation system and the extention of the schedule out to January. The company is hiring and training more employees as quickly as they can too get the customer service level back where it is meant to be. Try to be patient, some of our response time is 30 days behind right now but getting better every day. It is a unique situation and will be resolved. We all want our customers to be happy and hate disappointing them.