Originally Posted by
sbm12
Does your name on the ticket match your TrueBlue account exactly? And is the TB number on the BP when you board the flight? I haven't had too much trouble with the flights crediting correctly given those two parameters.
As for getting it fixed, well, are you submitting the requests a second time because you are told they were denied or because you aren't seeing the miles or something else?
I had manually requested the fix through the website, when that was denied, I called and the agent (who was very helpful) tried using a "zero" instead of an "Oh", but that got rejected, and auto requested a new request with the "Oh".
The name is not an exact match to my TrueBlue account, however, my last flight did credit appropriately with the slightly different name (think "Mike" instead of "Michael").
It was a flight 588 FLL - HPN on 1/22/10. I appreciate everyone's insight.
Noarbitrage