FlyerTalk Forums - View Single Post - Ash - Master Thread on actual rebooking/cancellation experiences
Old Apr 19, 2010 | 4:37 am
  #8  
BAAZ
 
Join Date: Aug 2006
Location: London
Programs: Mucci Grandee (Upgraded), BA Silver, AZ MilleMiglia
Posts: 3,107
Originally Posted by WHBM
Here in New York, finally got the message that the return flight this evening is cancelled, told to go to MMB.

However when I get there and get the details of my flight up, the option "Change date/time of my flight" has an X against it and says "Not available". So how do I select the next available flight ? Am I looking in the wrong place ?

Many thanks for any replies.
I got a similar message. When I logged in to MMB there was a panel in red saying that the flight had been cancelled and with a button to click to reschedule. Clicking that gave you the option of either accepting a suggested reschedule to a few days' time, or to ask for the timetable and the option to select another flight.

Not the normal button which had been greyed out as it was a cheap ticket. I only got the opportunity to do that once - and it did ask me "are you sure?" - and now it's fixed again. But as it's for tomorrow morning, I guess I'll have another opportunity
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