Over on
BT:
Well isn't that interesting: Well if Accor are serious about this they should have a good look at A-Club and what they are offering to their elites and how little recognition we tend to receive at Accor hotels. Mr Wilson might be well advise to pay a trip to FlyerTalk to see what we really want. And I don't want to see the general manager, if I do something has already gone seriously wrong.
If they want to understand the needs of corporate travellers they should dispatch a lurker to the Accor forum. It would save them thousands wasted on focus groups and research.