MR aj
we are not talking about hidden stuff here, its a web you open and read..
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.it says price include everything,
it says ***Last minute airfare deals for today, April 12, 2010. All below round trip specials are updated daily***
it says agent may find price cheaper than online price while searching
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This never happened in the last tons of calls i made to asapticket.you will never get the price you see online, never ever.try it yourself please!
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aj or whatever nick name you put hiding your real name... are you able to get 1 price the same or cheaper as it tells online ? never !! please everyone call and try to get same price you see online...
what do you want to discuss in that ?maybe you don't know good English because you are Russian ( I do respect Russian btw), any one who call you can see that from your voice, i did ask my wife to call your number a while back and it was very clear to me. you did a mistake putting your phone there since it just prove you are a Russian call center , this is example of call centers :
http://www.youtube.com/watch?v=GMt1ULYna4o
Glad i found the agent who will get me the flight which is on the AD of ASAP,
first, are you able to get me this price without any $ more??
i will ignore that you just said you are in the states, you are Russian and that's clear from your voice when i asked my friend to call you
how come all of you are Indians or Russian and in usa too?
your web the asap tickets shows
$1168.56 *
flight is
Alpena, MI [US]
Destination city: Bangkok [TH]
Departure Date: 09 Jun 2010
Return Date: 09 Aug 2010
i want this price $1168.56 * . if you can not get this price, then you should feel sorry for yourself.
just don't forget to give me the extra discount since it tells me to give you discount id as it helps you to get it cheaper + lowest fare is guaranteed
****Your Discount ID is
55-32-56-0 BBBOnline Reliability Program
Call Now to speak with Live Travel Agents:
(800) 677-2943
Many airlines provide us with special unpublished fares that may be lower than those above. Please consult our travel agents to learn about our daily updated specials to your destination, in addition to the above fares.
Originally Posted by
aktchi
A.J: First, Welcome to FT!
While I appreciate your decision to present your perspective, the above reads more like a rant than good information. It also avoids the obvious points raised in the thread.
It may well be true that a TA may decide that competition demands that he too must advertise fares without taxes and surcharges. However, that does not mean that he can still claim that fares include all taxes and surcharges!
That is the reported problem with your website---not the practice of quoting fares without taxes, which is common enough, but outright lying and dishonesty about what you are doing.
Such lying is
not standard practice among good TA's. Most
do tell us what they are doing. Just about every ad in the travel section of my Indian newspaper does that (sometimes there are as many asterisk as dollar signs). Or, look at the following well-respected agency for the Japan market:
http://www.jtbusa.com/en/default.asp. The "special airfare chart" to the right uses expressions like "from $738" and not just "$738". For every single price. At the bottom there is a clear statement that "Fuel surcharge is included; Taxes and fees are not included".
These are your competitors, subject to the
same market considerations as you are. I suggest you learn from and follow the best business standards instead of practicing and defending sleaze.
In your post above you write
"In my experience working for ITN, over 2 years now, I am used to hear all kinds of accusations and being pointed out different forums where people write a lot of bad reviews. This is obviously natural, since...pleasing every single client is simply impossible..." That is absolute rubbish and it is far from "obviously natural" that businesses should get a lot of bad reviews just because they don't please every customer. Check out JTB's reviews and compare with yours. Or check vendor ratings at Amazon - you will see ratings from one star to five stars.
In any event, FT community is quite educated about and experienced with travel and your kind of fudging explanation will not wash here.